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SHIPPING & RETURNS

Shipping Policy

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  1. Free Shipping Eligibility:

    • Free shipping is applicable to orders with a delivery address within the United States.

    • There is no minimum order value required to qualify for free shipping.

  2. Shipping Methods and Carriers:

    • We use reliable shipping carriers to ensure the safe and timely delivery of your orders.

    • The specific carrier and shipping method will be determined based on the size, weight, and destination of your package.

    • Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

  3. Processing Time:

    • We strive to process and ship orders as quickly as possible.

    • Please allow up to 7 days for us to prepare your order for shipment.

    • Processing time may vary depending on factors such as order volume and product availability. We appreciate your patience.

  4. Estimated Delivery Time:

    • The estimated delivery time is calculated from the date of shipment.

    • Please note that the estimated delivery time is provided by the shipping carrier and is subject to factors beyond our control, such as weather conditions or unforeseen delays.

    • The estimated delivery time for your order will be provided during the checkout process and in the shipping confirmation email.

  5. Delivery Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete.

    • We are not responsible for any delays or delivery issues resulting from an incorrect or incomplete address.

  6. International Shipping:

    • Currently, we only offer free shipping within the United States. International shipping is not available at this time.

    • For customers outside the United States, we recommend using a package forwarding service to facilitate delivery.

  7. Order Tracking:

    • You can track the status of your order by using the provided tracking number in the shipping confirmation email.

    • If you have any concerns about the delivery status of your order, please contact our customer support team, and we will be happy to assist you.

 

Please note that we reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be reflected on our website.

 

If you have any further questions or inquiries regarding our shipping policy, please feel free to reach out to our customer support team at support@tabletopthreads.store. We are here to assist you and provide you with the best possible shopping experience.

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Return & Exchange Policy

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  1. Eligibility for Returns/Exchanges:

    • To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it.

    • Returns/exchanges must be initiated within 14 days from the date of purchase.

    • Customized or personalized items may not be eligible for return or exchange, unless there was an error on our part.

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  2. Returns Process:

    • To initiate a return or exchange, please contact our customer support team at support@tabletopthreads.store within the specified timeframe.

    • Provide your order number, a description of the item(s) you wish to return/exchange, and the reason for the return/exchange.

    • Our customer support team will guide you through the return/exchange process, provide you with a return/exchange authorization, and the necessary instructions for shipping the item(s) back to us.

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  3. Return Shipping:

    • The customer is responsible for the shipping costs associated with returning the item(s), unless the return is due to our error (e.g., wrong item sent, defective product).

    • We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the returned item(s) are received by us.

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  4. Refunds/Exchanges:

    • Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please allow 7 days for your refund/exchange to be processed and reflected in your account.

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  5. Non-Refundable Items:

    • Gift cards, promotional items, and final sale items are non-refundable and cannot be exchanged, unless required by law.

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  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately with photos and a detailed description of the issue.

    • We will work with you to resolve the situation promptly by offering a replacement, repair, or refund.

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Please note that this Returns Policy applies to purchases made directly from Tabletop Threads. If you have purchased our products through a third-party retailer, please refer to their respective returns policy.

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We reserve the right to update or modify this Returns Policy at any time without prior notice. We encourage you to review the policy whenever you make a purchase.

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